Direct Account Deletion Options
You can delete your Kredzy account either directly within the Kredzy Mobile Application or by submitting an online deletion request using the form below or via email.
Option 1: In-App Account Deletion
If you have the Kredzy app installed on your phone, you can initiate account deletion directly:
- Open the Kredzy App on your device.
- Tap on Profile (or bottom navigation account icon).
- Select Settings → Delete Account (or Help & Support → Delete Account).
- Confirm your deletion request on the confirmation prompt.
Your session will be immediately terminated, and your account will be queued for permanent data purging.
Option 2: Web & Email Deletion Request
If you have uninstalled the app or prefer to request deletion via email, send an email to our dedicated privacy desk:
Information Needed for Verification
To verify ownership and protect your account from unauthorized deletion, please ensure your email includes your registered 10-digit mobile number and full name.
Data Retention & Permanent Purge Timelines
What Information is Permanently Deleted:
- Personal profile credentials (name, phone number, email address).
- Authentication tokens and OTP session history.
- Saved doorstep pickup addresses and location logs.
- Device identifiers and app installation logs.
Statutory Retention Exceptions (As Mandated by Indian Law):
Under the Prevention of Money Laundering Act (PMLA), 2002, the Income Tax Act, 1961, and GST regulations, financial records relating to completed gold sales, statutory tax invoices, payout confirmations, and regulatory KYC logs are legally mandated to be archived securely for a statutory retention period (typically 5 to 8 years), after which they are permanently destroyed.